1. All co-payments, co-insurances, past-dues have to be paid upfront before you can be seen by the physician. Please no exceptions! If you cannot pay all out standing balance up front, please talk to us for available payment options

2. We outsource our billing service. All billing related questions have to be directed to our billing office at 818-265-3080. Again, no exceptions please. Our office staff including the physician would not know the details of your bill. Please contact the billing office directly.

3. We verify your insurance eligibility well ahead of time directly with your insurer. Any disputes with the co-payments etc. must be reconciled with your insurance company.

4. All prescription refill requests must be made during normal business hours ONLY, and at least 2 days before it completely runs out!

5. As much as possible use the self-service patient portal for most of the routine requests like appointments, lab results etc.

6. Repeat cancellation of appointments will result in a cancellation fee. Please call a day ahead t cancel or reschedule an appointment.